We want you to be happy with your purchase from Just Foils. If you need to return an item, please read the policy below before sending anything back to us.
Change of Mind Returns
You may return eligible items purchased from Justfoils.com, provided that:
- the item is unused;
- the item has not been ridden, fitted, assembled, modified or taken on the water;
- the item is in its original packaging;
- all tags, labels, manuals, bolts, covers, bags, accessories and protective packaging are included;
- the item is in a clean, complete and resellable condition;
- you have proof of purchase.
This is particularly important for foiling equipment, including foils, masts, fuselages, wings, stabilisers, boards, board bags, wings, leashes, pumps, helmets, impact vests and accessories. If an item shows signs of use, assembly, water exposure, damage, scratches, marks, missing parts or damaged packaging, we may be unable to accept the return or may make a deduction from the refund to reflect any loss in value.
Return Period
For online orders, you have 14 days from the day after you receive your order to tell us that you wish to cancel or return your item. You then have a further 14 days to send the item back to us.
We may, at our discretion, accept returns outside this period, but we are not obliged to do so unless the item is faulty or your statutory rights apply.
How to Start a Return
Please contact us before sending any item back.
Email: [insert returns email address]
Please include:
- your order number;
- your name;
- the item you wish to return;
- the reason for the return;
- photographs of the item and packaging, if requested.
Once we have reviewed your request, we will confirm whether the item appears eligible for return and provide return instructions. Please do not send items back to the manufacturer or supplier unless we specifically ask you to do so.
Return Postage
Unless the item is faulty, damaged on arrival, or we have sent you the wrong item, return postage is the responsibility of the customer.
You are responsible for arranging and paying for the return postage. We strongly recommend using a tracked and insured courier service, especially for high-value foiling equipment. Just Foils cannot be responsible for items that are lost, delayed or damaged in transit back to us.
Original delivery charges are non-refundable except where required by law or where the item is faulty, damaged on arrival, or incorrect.
Packaging Your Return
Please package your return carefully. Foiling equipment can be easily damaged in transit if not packed properly.
Returned items should be sent back in their original packaging wherever possible, with suitable outer packaging to protect the product box. Please do not write directly on, tape over excessively, or damage the manufacturer’s packaging, as this may affect the resale condition of the item.
If an item is returned damaged because it was not packaged properly, we may be unable to issue a full refund.
Refunds
Once your return has been received, we will inspect it and confirm whether the return has been accepted.
If approved, your refund will be processed to your original payment method within 14 days of us receiving the returned item. Depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.
We reserve the right to reduce the refund if the item has been handled beyond what is necessary to inspect it, or if it is returned used, damaged, incomplete, marked, assembled, modified, missing parts, or not in a resellable condition.
Exchanges
If you would like to exchange an item, please contact us first. In many cases, the quickest option is to return the original item for a refund and place a new order for the replacement item.
Additional postage charges may apply for exchanged items.
Faulty, Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible with your order number and photographs of the item, packaging and any visible damage.
Where an item is confirmed to be faulty, damaged on arrival, or sent in error, we will arrange a suitable resolution. This may include a repair, replacement, refund, or reimbursement of reasonable return postage costs.
This does not cover damage caused by misuse, incorrect assembly, crashes, impact damage, poor storage, modification, normal wear and tear, or use in unsuitable conditions.
Non-Returnable Items
The following items cannot usually be returned unless faulty:
- used foiling equipment;
- items that have been assembled, fitted, modified or taken on the water;
- items returned damaged, incomplete or not in resellable condition;
- bespoke, custom-made, special-order or personalised items;
- gift cards;
- clearance, ex-demo or used items where stated at the time of purchase;
- hygiene-related items where seals or packaging have been opened, where applicable.
Warranty
Manufacturer warranties vary by brand and product. If you believe your item has developed a fault, please contact us with your order number, a clear description of the issue and supporting photos or videos.
Warranty claims are assessed on a case-by-case basis and may need to be referred to the manufacturer or distributor. Warranty cover does not usually apply to accidental damage, misuse, impact damage, modification, poor maintenance, incorrect assembly, or normal wear and tear.
Warranty Return Postage
For warranty assessment claims, the customer is responsible for safely returning the item to us unless we confirm that the issue falls under your statutory rights, or that the item was faulty, damaged on arrival, or supplied incorrectly.
If, after inspection, the item is confirmed to have a fault covered by your statutory rights, we will reimburse reasonable return postage costs or arrange an appropriate remedy.
If the item is found not to be faulty, or the issue is caused by misuse, impact damage, incorrect assembly, modification, poor maintenance, water damage, wear and tear, or use outside the manufacturer’s guidance, return postage and any onward shipping costs will remain the customer’s responsibility.
Your Statutory Rights
This policy does not affect your statutory rights.