Privacy Policy

This Privacy Policy explains how Just Foils collects, uses, stores and protects your personal information when you use Justfoils.com, contact us, place an order, create an account, sign up to marketing, submit a review, make a return, or use our services.

We are committed to protecting your privacy and handling your personal information lawfully, fairly and transparently.

1. Who We Are

This website is operated by Just Foils.

Trading name: Just Foils
Website: Justfoils.com
Email: sales@justfoils.com
Business address: Just Foils Ltd, St Albans Villa East, Crowhall Lane, Gateshead, NE10 9PX, United Kingdom
Company number: 17220425

For the purposes of UK data protection law, Just Foils is the data controller of the personal information we collect and use.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:

Email: privacy@justfoils.com
Address: Just Foils Ltd, St Albans Villa East, Crowhall Lane, Gateshead, NE10 9PX, United Kingdom

2. Personal Information We Collect

We may collect and use the following types of personal information:

Information you provide to us

This may include:

your name;
billing address;
delivery address;
email address;
telephone number;
order details;
payment and billing information;
account login details, if you create an account;
information you provide when contacting us;
returns, warranty and customer service information;
product reviews, comments, photographs or feedback you submit;
marketing preferences;
competition, promotion or survey responses, where applicable.

Information collected automatically

When you use our website, we may automatically collect:

IP address;
device type;
browser type;
operating system;
pages viewed;
products viewed;
referral source;
date and time of visits;
approximate location based on IP address;
website usage and analytics data;
cookie and tracking information.

Payment information

Payments are processed by our payment providers. We do not usually store full card details ourselves. Your payment information may be collected and processed directly by third-party payment providers, such as [insert payment providers, for example Stripe, PayPal, Klarna, Shopify Payments, WooPayments, Apple Pay, Google Pay].

3. How We Collect Personal Information

We collect personal information when you:

visit our website;
place an order;
create an account;
contact us by email, phone, contact form, live chat, social media or post;
subscribe to our mailing list;
leave a review;
enter a competition or promotion;
request a return, exchange or warranty assessment;
interact with our marketing or adverts;
use cookies or similar technologies on our website.

We may also receive personal information from third parties, such as payment providers, delivery companies, ecommerce platforms, analytics providers, advertising platforms, fraud prevention services and review platforms.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

To process and fulfil orders

We use your information to:

process your order;
take payment;
confirm your order;
deliver your products;
provide invoices, receipts and order updates;
manage returns, exchanges and refunds;
deal with warranty claims and product support.

Our lawful basis for this is usually that processing is necessary to perform a contract with you.

To provide customer service

We use your information to:

respond to enquiries;
provide product advice;
help with sizing, compatibility and availability questions;
deal with complaints;
manage returns, repairs, exchanges and warranty assessments;
keep records of customer service communications.

Our lawful basis may be contract, legitimate interests, or legal obligation, depending on the situation.

To manage our website and business

We use your information to:

operate and improve our website;
maintain website security;
monitor website performance;
analyse customer behaviour and product interest;
prevent fraud and misuse;
manage stock, orders, logistics and accounting;
keep internal records.

Our lawful basis is usually our legitimate interests in running, improving and protecting our business.

To send marketing communications

If you have opted in, or where we are otherwise permitted by law, we may use your contact details to send you marketing emails about products, offers, content, events, promotions or updates from Just Foils.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

Our lawful basis may be consent or legitimate interests, depending on the type of marketing and your relationship with us.

To personalise advertising and measure marketing

We may use cookies, tracking pixels and similar technologies to measure the effectiveness of our marketing and show relevant adverts on platforms such as Google, Meta, Instagram, Facebook or other advertising networks.

Where required, we will ask for your consent before using non-essential cookies or tracking technologies.

To comply with legal obligations

We may use your information to:

keep accounting and tax records;
comply with consumer law;
respond to legal requests;
prevent fraud;
comply with regulatory obligations;
protect our legal rights.

Our lawful basis is usually legal obligation or legitimate interests.

5. Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the situation, we may rely on:

Contract: where we need to process your information to fulfil an order or provide a service.
Legal obligation: where we need to comply with the law, such as tax, accounting or consumer protection obligations.
Legitimate interests: where we have a reasonable business reason to use your information and your rights do not override that interest.
Consent: where you have given clear permission, for example for certain marketing or cookie use.

6. Who We Share Your Personal Information With

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

This may include:

ecommerce platform providers;
payment processors;
fraud prevention services;
delivery companies and couriers;
suppliers, distributors or manufacturers, where needed for warranty claims, dropshipping, special orders or technical support;
IT, hosting and website service providers;
email marketing platforms;
analytics providers;
advertising platforms;
accountants, bookkeepers, insurers and professional advisers;
review platforms;
customer service or live chat tools;
legal or regulatory authorities, where required.

We only share personal information where necessary and appropriate.

7. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this happens, we will take steps to ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms.

8. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose it was collected.

Typical retention periods include:

order and transaction records: usually up to 6 years for accounting and tax purposes;
customer service records: for as long as needed to deal with your enquiry and maintain appropriate business records;
returns and warranty records: for the relevant product warranty period and a reasonable period afterwards;
marketing records: until you unsubscribe or withdraw consent;
website analytics data: according to the settings of our analytics provider;
account information: while your account remains active, unless you ask us to delete it and we are able to do so.

We may keep certain information for longer where required by law, where there is a dispute, or where we need it to protect our legal rights.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

make the website work properly;
remember your preferences;
keep items in your basket;
manage checkout and account features;
understand how visitors use the website;
improve website performance;
measure advertising effectiveness;
show relevant adverts.

Some cookies are essential for the website to function. Others, such as analytics and advertising cookies, may require your consent.

You can manage cookies through your browser settings or through any cookie consent tool displayed on our website.

10. Marketing

If you sign up to our mailing list, buy from us, or show interest in our products, we may contact you with relevant updates, product information, offers or content.

You can unsubscribe from marketing emails at any time by:

clicking the unsubscribe link in our emails;
contacting us at [insert email].

We will not sell your personal information to third parties.

11. Reviews, Photos and User Content

If you submit a review, testimonial, photograph, video, comment or other content to us, we may use it on our website, social media, advertising, email marketing or other promotional materials.

We will only use personal information connected to such content in accordance with this Privacy Policy and applicable law.

If you want us to remove or stop using content you have submitted, please contact us.

12. Security

We take appropriate steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These steps may include secure website technology, access controls, password protection, secure payment processing, staff awareness and appropriate supplier checks.

However, no website, email system or online service can be guaranteed to be completely secure.

13. Your Data Protection Rights

Under UK data protection law, you have rights in relation to your personal information. These may include the right to:

be informed about how your data is used;
access the personal information we hold about you;
ask us to correct inaccurate information;
ask us to delete your information in certain circumstances;
ask us to restrict how we use your information;
object to certain types of processing;
ask for your information to be transferred to another provider in certain circumstances;
withdraw consent where we rely on consent.

Some rights only apply in certain circumstances, and we may need to keep some information where required by law or where we have a legitimate reason to do so.

To exercise your rights, please contact us at:

Email: privacy@justfoils.com

We may need to verify your identity before responding to your request.

14. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

ICO website: ico.org.uk
ICO helpline: 0303 123 1113

15. Third-Party Websites

Our website may contain links to third-party websites, including manufacturers, suppliers, payment providers, social media platforms, video platforms or other external sites.

We are not responsible for the privacy practices, content or security of third-party websites. You should read their privacy policies before providing them with your personal information.

16. Children

Our website is not intended for children, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it where required.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page. Where changes are significant, we may take additional steps to notify you.

Last updated: [insert date]

18. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Email: privacy@justfoils.com
Address: Just Foils Limited, St Albans Villa East, Crowhall Lane, Gateshead, NE10 9PX, United Kingdom